Privacy Policy

 

Bucasia Beachfront Caravan Resort (“we”, “us”, or “our”) operates the Bucasia Beachfront Caravan Resort website (the “Website”) and provides accommodation, caravan, camping and related services (the “Services”).

We are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you use our Website or Services.

  1. Information We Collect

We may collect personal information that identifies you or could reasonably identify you, including:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Booking details
  • Payment information (processed securely through third-party providers)
  • Vehicle, caravan or site details where relevant
  • Any information you provide through enquiries, bookings or correspondence

We may also collect non-identifiable information such as browser type, device information, IP address, pages visited, and usage data.

  1. How We Collect Information

We may collect information when you:

  • Make a booking or enquiry
  • Contact us by phone, email or online forms
  • Subscribe to updates or promotions
  • Use our Website
  • Interact with us on social media
  • Stay at our park and provide guest information
  1. Why We Collect Your Information

We collect and use your personal information to:

  • Process bookings and payments
  • Confirm reservations and communicate with you
  • Provide customer service and respond to enquiries
  • Improve our Website and Services
  • Send important booking or operational updates
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law

You may opt out of marketing communications at any time.

  1. Cookies and Website Analytics

Our Website may use cookies and similar technologies to improve user experience and analyse Website traffic.

Cookies may collect information such as:

  • Browser type
  • Device information
  • Pages visited
  • Time spent on the Website

You can disable cookies through your browser settings, however some Website functions may not operate correctly.

  1. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:

  • Booking platform providers
  • Payment processors
  • IT and website service providers
  • Professional advisers (accountants, lawyers, insurers)
  • Government or regulatory authorities where required by law

We do not sell your personal information.

  1. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in paper form. While we use commercially reasonable safeguards, no system is completely secure.

  1. Overseas Disclosure

Some third-party service providers (such as cloud hosting, booking systems or payment platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

  1. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

  1. Children’s Privacy

Our Website and Services are not specifically directed to children under 18 years of age. We do not knowingly collect personal information from children without appropriate consent. If you are a parent or guardian and believe that a child under 18 has provided us with personal information without your consent, please contact us promptly. If we become aware that personal information has been collected from a child under 18 without appropriate authorisation, we will take reasonable steps to delete that information as soon as practicable.

  1. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect upon posting.

  1. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Bucasia Beachfront Caravan Resort
Bucasia, Queensland, Australia
Email: admin@bucasiabeach.com
Phone: 0427 728 813